Returns Policy
At Valenciaa Sports, your satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help.
Scope and Intent
This Returns Policy applies to all purchases made through the Valenciaa Sports website.
Eligibility for Returns
We offer a 30-day returns policy, which means you have 30 days from receiving your item to request a return. To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In its original packaging
Non-returnable Items
- Gift cards
Simple Return Process
To initiate a return, please contact our customer service team at info@valenciaasports.com with your order number and the reason for the return. We will provide you with a return authorization number and a return label, along with instructions on how to send the item back. Valenciaa Sports is responsible for return shipping costs even if the item is defective or not as described.
Specific Return Conditions
- Change of Mind: You may return a product within 30 days if it is unused, undamaged, and in its original packaging.
- Defective Goods: If you receive a defective product, contact customer service immediately. Valenciaa Sports will cover the return shipping costs and offer a replacement or a refund.
- Damaged Goods: If the product arrives damaged, send photos of the damage within 48 hours of receipt. We will assess the situation and cover return shipping costs.
- Incorrect Product Received: Contact us if you received the wrong product, and we will arrange return shipping and send the correct item.
- Product Never Arrived: If your order does not arrive, contact us so we can investigate with the courier. If unresolved, we will offer a refund or a replacement.
- Cancellation After Order: You can cancel your order before it ships. Once shipped, the return process must be followed.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@valenciaasports.com and send your item to our return address:
Valenciaa Sports, 163, C Sector Indrapuri, Bhopal, Madhya Pradesh, India 462022
Shipping
- For Defective Products: Return shipping is free if the product is incorrect, damaged, or defective.
- For Change of Mind: Return shipping costs are our responsibility if the product was purchased incorrectly or no longer wanted.
Depending on your location, the time it takes for an exchanged product to reach you may vary.
Once we receive your returned item, it will be inspected, and we will notify you of the status of your refund. If your return is approved, a refund will be processed and automatically applied to your original method of payment within 10 days.
Contact Information:
Address: Valenciaa Sports, 163, C Sector Indrapuri, Bhopal, Madhya Pradesh, India 462022
Warehouse Address: Valenciaa Sports, 7 Southey Rd, London SW9 0PB, UK
Email: info@valenciaasports.com
Contact Form: Contact Us Here
Phone: +919752571981